We have compiled a variety of questions and answers to help you better understand our products and services.
What is the Right-to-Use plan?
Under a Right-to-Use Plan, ownership of the resort remains with the developer. The purchaser reserves the right to use one or more resort accommodations for a specified number of years, ranging typically from 10 to 50 years, after which all rights to use return to the developer. These plans come in a variety of forms; most commonly as club memberships. Under QVI Club, the Bronze membership is for 5 years, the Silver membership is for 10 years, and the Gold, Platinum and Diamond memberships are for 30 years.
What is a floating time week?
Floating time weeks refer to the use of vacation accommodations usually within a certain season of the year, often within a three to four month period such as spring or summer. The owner must reserve his or her desired vacation time in advance, with reservation confirmation typically provided on a first-come, first-served basis. According to a recent study, approximately 65% of Holiday Membership accommodations in the world are sold as floating time.
What are split weeks?
Split weeks are popular with members who prefer shorter holidays as this gives the consumer the option to split the use into two separate visits to a resort; such as a three-night stay and a four-night stay at different times of the year. Reservations are usually granted on a first-come, first-served basis and subject to availability.
Split Weeks can be utilised at selected XchangeWorld resorts only. Please go to www.xchangeworldcom/xplore_splitweeks.html to see the complete list. Split Week stays can only be used on specific days of the week: Saturday to Tuesday for three-night stays (check-in Saturday; check-out Tuesday); Tuesday to Saturday for four-night stays (check-in Tuesday; check-out Saturday).
Split Weeks can also be utilised at Home Resorts and Limited Collection resorts but are not subject to specific check-in dates. You can choose any day of the week to check-in, subject to availability.
What is biennial membership?
Biennial membership, or alternate year membership, allows use of a resort membership product every other year and costs less than annual membership at comparable resorts. Biennial membership is an excellent holiday option for families who are unable to take a vacation every single year. In QVI Club, the Bronze, Silver and Gold memberships are biennial plans.
What are QVI Home Resorts? Where are the QVI Home Resorts located?
QVI Home Resorts are apartments, hotels or resorts that QVI owns or possesses the right to use on a long term basis. At present, we have Home Resorts in Thailand, South Africa and Turkey:
• Prana Resorts & Spa - Koh Samui, Thailand
• Grand Tower Inn - Bangkok, Thailand
• Patong Tower Condominium - Phuket, Thailand
• The Centurion All Suite Hotel - Cape Town, South Africa
• Doğan Hotel - Antalya, Turkey
Please refer to QVI Home Resorts for further information.
USAGE & FEES
What is the Usage Fee?
The Usage Fee is a yearly fee payable by the member for the maintenance / repairs of QVI Club Home Resorts. The Usage Fee is payable within the year of entitlement, and to be paid before making a reservation, or to bank in the week for 2 more years.
To bank in a week is to pay for the week in the year of entitlement, if you do not wish to use it in the same year, but wish to save it for future use. Sometimes the term ‘to deposit a week’ is used – it means the same thing.
When do I pay the Usage Fee? How can I carry over my holiday week?
If the member does not utilise the holiday week/s for the year, but wishes to bank in the week/s for future use, the Usage Fee is payable by 31 December of that year, so as not to forfeit the week/s. However, if the member does not intend to use his/her week/s for that year, or does not intend to bank in the week/s, the member does not need to pay the Usage Fee. The entitlement week/s for that particular year will then be forfeited.
The extension of the validity of the banked in week starts from the date of purchase of the membership, and not from the date when the week is banked in. The activation date is the date from which you can start using your week to make a holiday booking.
Example: If the membership is purchased on 22 April 2011, the first year of the holiday entitlement starts from 22 April 20011, and is valid until 31 December 2011. If no Usage Fee is paid during that time, the holiday entitlement is considered unused or unbanked, and will be forfeited after 31 Dec 2011 if the Usage Fee is not paid by then.
The holiday week for 2011 is considered activated only when the Usage Fee is paid, but the validity period will be 2 years from the purchase date, and not the activation date. For example, if you purchase a membership on 22 April 2011, but only pay the Usage Fee on 12 Dec 2011, then the 2-year validity starts from 22 April 2011 and lasts till 21 April 2013.
Usage Fee is charged per week per unit per year and subject to change from time to time.
Can QVI Club apply for travel visas on our behalf?
QVI Club cannot assist in applying for travel visas; members will have to approach the relevant embassies or consulates themselves to obtain necessary visas and documents. Please note that travel arrangements and relevant expenses such as visas, flights, ground transportation, etc, shall be the member’s responsibility, and that room availability cannot be guaranteed at any desired time.
How do I make a booking at a Home Resort?
To expedite a booking, the following information needs to be submitted by phone, fax or email to QVI Club’s Customer Experience team. Please refer to the Contact Us page for details:
• Choice of Resort
• Preferred travel dates (3 choices)
• Payment details (if applicable)
Whenever possible, we recommend email communication for speed and efficiency.
How many days in advance can I make my bookings?
We cannot control nor guarantee availability of inventory in our XchangeWorld resorts, so we recommend that you book at least 45 days in advance, or even earlier if possible, to ensure a higher chance of securing your preferred dates.
What is the Cancellation Policy?
QVI Club Memberships
For QVI Club Home Resort bookings:
Members may cancel a confirmed reservation and request for another use period by giving notice to QVI Club at least 31 days prior to the check-in date.
If cancellation takes place less than 30 days prior to the check-in date, a cancellation fee of not less than USD50 will be applicable.
Full forfeiture of the entitlement week applies to cancellations made 7 days or less prior to the check-in date.
For XchangeWorld Resort bookings:
For cancellation 60 days and more prior to check-in date, USD39 will be deducted from the Xchange Fee and your week will be saved for future use up to the expiry date of usage week entitlement.
For cancellation 59 days to 30 days prior to check-in date, USD49 will be deducted from the Xchange Fee and your week will be saved for future use up to the expiry date of usage week entitlement.
For cancellations done 29 days or less prior to the check-in date, the Xchange Fee and week deposited will be forfeited.
QVI Club Special Packages
Please refer to the terms and conditions of the package you purchased.
I understand that the accommodation is for 2 to 4 persons. May I know the unit configuration?
All bookings or units are subject to availability depending on the resort. Most properties offer units that can accommodate up to 2 persons. The most common unit configurations are:
- Hotel Unit – The maximum occupancy is for 2 persons, with privacy for 2 persons
- Studio Unit - The maximum occupancy is for 2 persons, with privacy for 2 persons
- 1-Bedroom Unit – The maximum occupancy is for 4 persons, with privacy for 2 persons
I understand that I need a Guest Certificate if I am personally not going for the holiday or if my family or friends are using my package without me. How much is the Guest Certificate Fee? How do I pay?
Currently, the Guest Certificate Fee is US$50. You need to pay the Guest Certificate Fee when making the booking request. Credit card or e-card payment is accepted.
Can I bring guests along?
Guests are allowed so long as the group number does not exceed the resort's maximum limit per unit.
Are pets allowed?
Pets are not allowed.
How can I transfer my club membership rights to someone else?
Members must get the written consent of QVI Club to transfer their membership rights. A USD150.00 Transfer of Ownership fee is required to effect the transfer of both QVI Club and XchangeWorld memberships. Upon the registration of such a transfer, the transferee shall receive a new QVI Club Membership Welcome Pack, comprising a QVI ID card and details of the membership purchased. The transferee shall be bound by the Agreement and the Rules stated therein upon the registration of such transfer. Notwithstanding QVI Club’s consent to a transfer, QVI Club will not register any transfer of the membership rights until all outstanding payments due to QVI Club are settled by the transferring member.